As a courtesy,  friendly appointment reminders are sent to you via automated SMS text & email you provide on appointment booking. 

Booking Appointment Policy

A $50 non-refundable deposit is REQUIRED to secure your appointment and will be added towards your remaining balance. The $50 non-refundable deposit will be deducted from your final payment. Remaining balance is due via different methods of payment – debit or e-transfer is preferred, however credit card payment is also acceptable. 

IV Drip treatments are available in packages of 2 or 3 sessions. If a larger package is needed, please inquire for details. A 100% deposit is required to secure the booking for the final treatment of the package, and all prices are final with no refunds. For the first session, full payment for the treatment is required, along with a 50% deposit for the next session (if applicable). For subsequent treatments in the package, a 50% deposit is due at the end of each session.

The $50 non-refundable deposit is not transferable if an appointment is rescheduled less than 48 hours from start of appointment booking. Please arrive no earlier than your scheduled appointment time, I may be treating another client. 

***However, for clients who have a video consultation with my Nurse Practitioner before their Friday evening or Saturday appointments: please note that once your consultation is COMPLETED before your appointment, the $50 deposit is now non-refundable***

Cancellation/No-Show Policy 

Communication is important. Should you need to cancel or reschedule, please notify me at least 48 hours in advance prior to the START of your appointment time. ANY cancellations or rescheduling LESS than 48 hours are subject to a $50 late cancellation or no-show fee, therefore the $50 non-refundable deposit will be FORFEITED automatically. 

Please give yourself ample time to arrive at your scheduled time since Toronto traffic can be unpredictable. If you are more than 15 minutes late for your appointment, your appointment will be canceled. The $50 cancellation fee will be applied. If there is limited time to complete your treatment before the next client, you will be considered a ‘no-show’, and the cancellation fee will be applied. 

Day of Appointment

On the day of your appointment, please come no earlier than the scheduled appointment time as I may be treating another client. 

Please take a seat at the waiting lounge by the entrance of Oreya Studio, or I’ll text you when to come in. I will come get you once I properly sanitize my area for your treatment. Only 1 additional guest is allowed due to the nature of services and space of my treatment room.

Refund Policy

All sales for services and products are final. We do not offer refunds or exchanges for any reason, whether purchased online or in-person.

Payment 

The preferred payment methods are debit or electronic money transfer (EMT). However, we accept both credit and debit cards. Tax is always included. 

Pricing & Promotions

Current Treatment pricing is located on our Instagram & Facebook. Please note that prices are subject to change at any time without prior notice. 

Treatment packages can be offered for clients at a better value. 

Gift cards and store credits do not expire. However, promotional offers are time-limited, so please refer to the specific promotion for details.

Price adjustments are not permitted once a promotional offer has begun. Additionally, promotional offers cannot be combined with other discounts, gift card purchases, or gift certificates.

Service Availability

We reserve the right to refuse service to any client at our discretion, including but not limited to cases of abusive behavior or non-compliance with our terms and conditions.